PrivacyPolicy.

Zen Psychiatry PLLC ("we," "us," or "our") operates the website at zenpsychiatrymd.com. We respect the privacy of everyone who visits, and this Policy explains what information we collect through the website, how we use it, and the choices available to you.

This Policy applies to the website only. It does not describe how we handle the medical records of our patients. Protected health information created or maintained in the course of treatment is governed by the Health Insurance Portability and Accountability Act (HIPAA) and by our Notice of Privacy Practices, which is a separate document. Patients may request a copy at any time.

By using this website you agree to the practices described in this Policy. If you do not agree, please do not use the website.

Information you provide voluntarily. When you complete a request form on this website, we collect the information you enter into it: your name, your telephone number and/or email address, the service you indicated an interest in, and any note you choose to add. This information is transmitted over an encrypted connection and stored in our secure database so that a member of the practice can respond to you.

We ask that you do not enter medical details, diagnoses, test results, symptoms, or clinical history into these forms. The forms exist to arrange contact, not to collect clinical information. Anything clinical will be gathered through a protected channel once we are in touch.

Information collected automatically. Like most websites, our hosting provider maintains standard server logs, which may include your IP address, browser type and version, device type, the pages you requested, and the date and time of the request. This information is used to operate the website, diagnose problems, and protect against abuse.

We do not require you to create an account, and we do not collect payment information through this website.

We use the information you submit to respond to your enquiry, to arrange or confirm an appointment, to answer questions about our services and insurance participation, and to maintain an internal record of enquiries received.

We use automatically collected information to keep the website secure, available, and functioning correctly.

We do not use your information for automated decision-making, and we do not use it to build advertising profiles.

This website does not set cookies of its own, and does not use cookie-based analytics, advertising networks, remarketing pixels, or social media tracking scripts.

Typefaces used on this site are served from our own domain rather than requested from a third party, so simply loading a page does not report your visit to any outside company.

If we introduce analytics or any similar technology in future, this Policy will be updated before it is deployed.

We do not sell, rent, trade, or otherwise transfer your information to outside parties for marketing purposes.

We may share information with service providers who help us operate the website and store enquiries — for example our website host and our database provider. These providers are permitted to process the information only to provide services to us, and are bound to keep it confidential.

We may disclose information where required by law, court order, or legal process; where necessary to investigate suspected fraud or abuse of the website; or where we believe in good faith that disclosure is necessary to protect the safety of any person.

Information submitted through this website is transmitted over an encrypted connection and stored in a database that is not publicly accessible. Access is restricted to authorised personnel of the practice and is protected by a password.

No method of transmission over the internet and no method of electronic storage is completely secure. While we take reasonable measures to protect the information we hold, we cannot guarantee absolute security. This is a further reason not to send clinical information through this website or by ordinary email.

We retain enquiries submitted through this website for as long as necessary to respond to them, to maintain a record of our correspondence with you, and to comply with our legal and professional obligations. Enquiries that do not result in an appointment are removed when they are no longer needed.

Where an enquiry leads to treatment, the relevant information becomes part of the medical record and is retained in accordance with New York State law and our record-retention policy.

This website contains links to sites we do not control, including mapping services for our office locations and, where referenced, insurance carriers and professional organisations. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policy of any website you visit.

This website is intended for use by adults and is not directed at children. We do not knowingly collect personal information from children through this website.

We do provide care to children and adolescents. Information concerning a minor patient is collected through the practice with the involvement of a parent or legal guardian, not through this website. If you believe a child has submitted information here, please contact us and we will remove it.

You may browse this website without submitting any information about yourself.

If you have contacted us through this website, you may ask what information we hold about you, ask us to correct it, or ask us to delete it where we are not required by law or professional obligation to retain it. Requests may be sent to the address below and we will respond within a reasonable period.

Patients of the practice have additional rights in respect of their medical record under HIPAA and New York State law. Those rights are described in our Notice of Privacy Practices.

We may update this Policy from time to time. The current version is always posted on this page with its effective date. Material changes to how we handle information will be described rather than made silently. Your continued use of the website after a change takes effect constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy or about information we may hold about you, contact Zen Psychiatry PLLC at drmohammed@zenpsychiatrymd.com or 914-877-1200.

Please do not include medical information in an email. For anything urgent or clinical, telephone the practice.